🛠️ Step-by-step guides & quick fixes you can use right now.

Smart, Local IT Support — Whenever You Need It.
Welcome to the Support Center at StumpTown MSP — your go-to resource for resolving tech issues, improving security, & getting the most from your IT environment.
Technology hiccups happen — but that doesn’t mean you should have to wait for help. Our Self-Help section is designed to empower you & your team to quickly resolve the most common IT issues. These easy-to-follow guides walk you through solutions for everyday problems, from connectivity troubles to Multi-Factor Authentication (MFA) setup.

We are continually updating this section as new questions come in. If your issue isn’t listed, submit a support ticket & let us know — your feedback helps us make this resource even better.

❓ Frequently Asked Questions (FAQs)
Answers to the things you ask most.
Have a question about our services, support hours, onboarding, or billing? Our FAQ Section makes it easy to get answers without the wait.
➡ Read More: FAQs »

🔐 Free Network Security Assessment
Know where you stand before something goes wrong.
Our Free Network Security Assessment is a deep-dive into your IT infrastructure — firewall configuration, malware defenses, backups, user permissions, & more — to identify risks before they become problems.
➡ Read More: Schedule a Network Assessment »

🛡️ How to Set Up Multi-Factor Authentication (MFA):
Protect your accounts with Multi-Factor Authentication (MFA). This guide walks you through downloading & setting up an authenticator app (Google Authenticator) & connecting it to your account — step by step.
➡ Read More: Set Up MFA Now »

📝 How to Submit a Support Ticket:
Managed Services Clients can submit a Support Ticket in our Client Support Portal. Break-Fix clients must send an email or call.
➡ Read More: How to Submit a Support Ticket »

🛠️ Most Common Troubleshooting Questions:
Before calling for help, consider some common questions, including:
• What’s the exact error message? (Screenshots help!).
• Can you reproduce the issue consistently?
• Did you try restarting the device?
These questions help narrow down the issue quickly — saving you time & frustration.
➡ Read More: Most Common Troubleshooting Questions »‍

🌐 Remote Access Not Working? Try These First Steps:
Having trouble connecting remotely? This guide outlines the first things to check: Internet connectivity, VPN setup,firewall permissions, & more. Most remote access problems are easy fixes — this article shows you how.
➡ Read More: Fix Remote Access »

🔁 Restarting Your Router or Firewall Safely:
Sometimes, a quick reboot is all it takes — but doing it wrong can cause more problems. This guide explains how to restart your router or firewall safely without disrupting other users or exposing your network.
➡ Read More: Restart Network Hardware »

From day-to-day troubleshooting to long-term security planning, our support process is built to deliver fast answers, clear communication, & personalized help — backed by real, local professionals.
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💬Still Having Trouble? Submit a ticket or Let’s Connect! for Help:
‍🛟 Open a Support Ticket
‍📬 Email support@stumptownmsp.com
📞Call 503-735-4774
🕒Support Hours: Monday – Friday, 9:00 AM - 5:00 PM PT
🗓️Book your Free Network Security Assessment