How to Submit a Support Ticket

Need help? We’re here for you. Submitting a support ticket ensures your request is tracked, prioritized, & resolved by the right technician as efficiently as possible.

✅ What You’ll Need Before You Start:
• A brief description of your issue or request.
• Any relevant screenshots or error messages.
• Your contact information & best contact method.

Managed Services Clients who have been added to the StumpTown MSP Client Support Portal can submit tickets directly from their self-service portal.

1. Visit the StumpTown MSP Client Support Portal at: https://stumptownmsp.rmmservices.net Log In with Email Address and Password. Confirm Multi Factor Authentication (MFA) code.

For Setting up MFA, please see our How to Setup MFA Support page. Click Create new ticket.

You can choose from any ticket template forms that have been made visible to you, select the severity of their request, & tag other emails or users in the CC field. Subject & Description are required. Click Submit.

You can navigate to the Ticketing tab within the self-service portal to view a list of all of your submitted tickets.
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Click a ticket to open and view the activity. You may send a response from this view if you are assigned as the reporter of that ticket.
   
💬Still Having Trouble? Submit a ticket or Let’s Connect! for Help:
‍🛟 Open a Support Ticket
‍📬 Email support@stumptownmsp.com
📞Call 503-735-4774
🕒Support Hours: Monday – Friday, 9:00 AM - 5:00 PM PT
🗓️Book your Free Network Security Assessment