Disaster Recovery & Continuity
A true disaster-ready IT strategy combines robust backups, clear incident procedures, and regular validation drills. In this article you’ll discover: How Our Backup Systems Work – A three-tiered architecture of hourly snapshots, continuous replication, and immutable cloud vaults, all AES-256 encrypted. What to Do During an Outage – A simple playbook: contact support, initiate your failover steps (if included), and stay informed via email or phone updates. Testing Your Business Continuity Plan (Schrödinger’s Backup) – Our quarterly sandbox drills that simulate outages, run smoke tests, update runbooks, and deliver stakeholder reports. Follow these practices to ensure minimal downtime, confident recoveries, and demonstrable compliance with your business continuity objectives.
Low-code tools are going mainstream
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Multilingual NLP will grow
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Combining supervised and unsupervised machine learning methods
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Automating customer service: Tagging tickets and new era of chatbots
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Detecting fake news and cyber-bullying
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1. How Our Backup Systems Work
We use a layered approach to guarantee both speed and durability:
- Agent-Based Snapshots
- File-level backups run every hour on your devices.
- Local storage on NAS/SAN for instant restores.
- Continuous Block-Level Replication
- Near-real-time sync to an off-site DR cluster.
- RPOs measured in minutes, not hours.
- Immutable Cloud Vault
- Write-Once-Read-Many (WORM) storage for long-term retention.
- AES-256 encryption at rest and TLS 1.2+ in transit.
- Orchestrated Restores
- Self-service point-in-time restores via emailed instructions or assisted by our team.
- Recovery Time Objectives (RTOs) tailored to each system’s criticality.
2. What to Do During an Outage
When systems go down, follow these four steps:
- Contact Support
- Visit our Let’s Connect page, scroll to We’re Here to Help, and click Get Support to email us immediately.
- For urgent escalation, call (971) 444-0801 after you send.
- Initiate Failover (If Applicable)
- If your plan includes automatic or manual failover, follow the runbook you received at onboarding to spin up secondary systems.
- Monitor Communications
- We’ll send status updates via email every 30 minutes or sooner for critical incidents.
- Post-Outage Debrief
- After services are restored, we’ll email you a root-cause analysis and any recommended preventative measures.
3. Testing Your Business Continuity Plan (Schrödinger’s Backup)
A plan untested is just hope. We recommend quarterly drills to validate recoverability:
- Sandbox Simulation
- Clone critical workloads into an isolated environment.
- Failover Execution
- Trigger your DR scripts or manual procedures exactly as you would in a real disaster.
- Smoke Testing
- Verify applications start, data integrity holds, and performance meets SLAs.
- Runbook Update
- Document any discrepancies, adjust steps, and version your runbooks.
- Stakeholder Report
- Deliver a concise drill summary—uptime metrics, pass/fail outcomes, and next steps—to your leadership team.
Pro Tip: Schedule these drills on off-peak days and rotate which systems you test to cover everything annually.
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