Faqs

Frequently asked questions

Have a question not covered here? Reach out to our support team or suggest a new topic!

What is StumpTown MSP’s process for getting started and delivering ongoing IT services?

We follow a structured, relationship-first approach: Discovery & Planning: We kick off with a call to understand your infrastructure, objectives, and pain points.Assessment: Our team maps your network, runs security scans, and drafts a roadmap aligned to your goals.Deployment: We install monitoring agents, configure backups, and roll out security controls with minimal downtime.Training & Handoff: We show your team how to request support (via Let’s Connect → Get Support) and navigate our Knowledge Base.Ongoing Management: 24/7 AI-driven monitoring, patch management, threat response, and quarterly reviews ensure your environment stays secure and optimized.

What’s the difference between proactive and reactive IT services, and why does proactive matter?

Reactive IT means you call us after something breaks. We troubleshoot, restore, and fix the immediate issue. Proactive IT means we use AI-powered monitoring, automated patching, vulnerability scanning, and regular maintenance to prevent problems before they occur.By choosing proactive services, you minimize unplanned downtime, reduce emergency support costs, and keep your team focused on growth instead of firefighting.

How does your usage-based pricing differ from a standard monthly subscription?

Traditional Subscription: You pay a flat monthly fee for a predefined slate of services and support hours—predictable budget, but you might under- or over-utilize resources. Usage-Based Pricing: You’re billed only for what you consume (e.g. extra consulting hours, cloud resource usage, incident responses) more flexibility and cost alignment, especially when your needs fluctuate.We can tailor your plan to blend both models, giving you a base subscription for core services plus pay-as-you-go options for bursts of extra support or specialized projects.

I’m interested in a complimentary security review what’s the easiest way to request one?

Just click the Get Your Free Network Security Assessment button on our Home page (or navigate to Let’s Connect → We’re Here to Help → Get Support). Fill out the brief form or send an email telling us your company name, approximate network size, and any immediate concerns. We’ll schedule a 15-minute call, run a non-invasive scan, and deliver a concise report with prioritized recommendations—all at no cost.