How to Submit a Support Request
To submit a support request with StumpTown MSP, navigate to the Let’s Connect page on our site and scroll down to the We’re Here to Help section. Click Get Support, which opens a pre-addressed email. In that message, tell us exactly what issue you’re experiencing and any specific help you need. We review every request around the clock and will respond swiftly to get you back on track.
Low-code tools are going mainstream
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Multilingual NLP will grow
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Combining supervised and unsupervised machine learning methods
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Automating customer service: Tagging tickets and new era of chatbots
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Detecting fake news and cyber-bullying
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Step 1: Go to Let’s Connect
- From the main nav, click Let’s Connect.
- Scroll down to the We’re Here to Help section.
Step 2: Click “Get Support”
- This opens a new email in your default mail client, pre-addressed to our support team.
Step 3: Tell Us What’s Happening
- Subject line: Briefly describe the issue (e.g. “VPN won’t connect”).
- Body:
- What you were doing when the problem occurred.
- Any error messages or screenshots (attach files).
- What you need help with (e.g. “Need remote access restored ASAP”).
Step 4: Hit Send
- Our support queue is monitored 24/7. Urgent requests get a response within 1 hour; standard issues within 4 hours.
Tip: If you need faster escalation, mark your subject with “URGENT” or call our help desk at (503) 735-4774 after you send the email.
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